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This guide describes how service providers access and manage forms and surveys. To learn more about how surveys and forms are created by Catalog Managers and used by general users, select a different guide on the SPARCForms Guide Main Page.

SPARCForms Service Provider Guide

As part of the SPARC service request process, form functionality allows Service Providers to ask their customers service-specific questions that will help them to efficiently and effectively fulfill each request. It provides a flexible and powerful form creation tool and admin interface to empower catalog managers and service providers to extend SPARC's data management to meet their unique needs.

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When the form functionality has been built in SPARCCatalog at the Organization and Service levels, Service Providers are able to use the Forms to gather additional details from users.

Form Functionality in SPARCDashboard

The form responses can be viewed and/or edited by the service provider on SPARCDashboard, in the Forms column and Form Submissions table. Note: incomplete forms appear on the service request line ‘Forms’ column with a red 'Complete Forms’ button. Completed forms appear in the ‘Form Submissions’ table.

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The Filter functionalities allow the service provider to better organize and filter through the survey/form submissions.

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Feature

Description

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Allows the service provider to switch between surveys and forms when viewing the form responses table

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The State filter allows the service provider to be able to filter the form responses table by activated forms in usage, versus the inactive forms (of a previous version, etc).

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Allows the service provider to filter the form responses table by specific form (both active and inactive)

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Allows the service provider to filter the form response table based on the completion date of the form response

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Allows the service provider to Include Incomplete forms to follow up

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After choosing the filter combination, click filter to put it in effect.

Click Save to save the selection for future use.

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Feature

Description

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Each column in the Form Responses table can be sorted ascending or descending to organize /customize the information.

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This is the SRID or Service Request ID for a specific service request that a form is associated with. By clicking on the link, the service provider is able to return to SPARCDashboard inside the chosen protocol.

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Allows the service provider to view the form responses. Remains locked until response is given

Allows the service provider to edit the form responses. Remains locked until response is given

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